#AhaOfToday I was pleasantly surprised when, when someone was upset, I switched automatically into listening, trying to understand and summarizing what I’ve heard. And it worked: the other started to relax and the dialogue started again.
#AhaOfToday I was pleasantly surprised when, when someone was upset, I switched automatically into listening, trying to understand and summarizing what I’ve heard. And it worked: the other started to relax and the dialogue started again.